Replacement or Refund Statement:
Refund and Return Policy
- From the date of delivery, We provide 14 days refund and replacement warranty if the E-Scooter or E-bike has any quality problem, and the problem can not be solved under the guidance of engineer
- Refund processing time: 5 days, once we confirm the product sent back to our warehouse, we will refund the money in 5 days
- We have Dubai warehouse, UAE and Saudi Arabia customer can send it back to our dubai warehouse to get repairs or replacement service, in terms of the product used in 30 days, if it has quality problem
Overview If you wish to change or cancel your order, please contact us as soon as possible. Our team will reach out to you promptly. Modifications or cancellations can only be made before the order has been shipped. For further assistance, feel free to contact us at kukirinhelp@gmail.com.
Certain types of items are exempt from being returned:
- Gift cards
- Downloadable software products
Refunds Once we receive and review your return request, we will notify you via email that we have received your cancellation request. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be automatically credited to your credit card or original payment method within a certain number of days or on the same day.
Delayed or Missing Refunds If you have not received your refund, please first recheck your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, reach out to your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at kukirinhelp@gmail.com.
Non-Refundable Services We work with several courier service providers. If your goods have already left our warehouse, you will be responsible for the shipping costs, which are non-refundable.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at kukirinhelp@gmail.com.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.
Shipping Returns We do not accept product returns unless there is a manufacturing defect. As the customer, you will be responsible for paying the return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary. If you are returning a high-value item, consider using a trackable shipping service or purchasing shipping insurance.
Need Help? If you have any questions regarding refunds and returns, please contact us at kukirinhelp@gmail.com.